At HiiGuru, your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you use our platform and services.

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1. Who We Are

HiiGuru Ltd (“we”, “us”, or “our”) operates an online platform that connects users with vetted experts in property, design, and renovation services. We are registered in the United Kingdom and comply with applicable data protection laws including UK GDPR.

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2. What Information We Collect

When you visit our website, sign up, or book a service, we collect the following types of information:

• Personal Information: Name, email address, phone number, location, property-related information

• Booking and Payment Details: Service type, expert selected, notes provided, billing and transaction information

• Technical Data: IP address, browser type, operating system, time zone, session activity

• Communications: Emails, messages, support chats or recordings from service sessions
   

We only collect what is necessary for providing and improving our services.

 

3. How We Use Your Information

We use your data to:

• Deliver and manage services you request

• Match you with suitable experts

• Process payments and issue receipts

• Provide customer support

• Improve and personalise your experience on our platform

• Send service-related communications

• Ensure compliance with legal obligations

 

4. How We Share Your Information

When you use our services, we share your information with the expert you select. This includes:

• Your name and contact information

• Any information you provide during booking or communication

• Relevant service history and preferences
   

We do this so the expert can prepare, deliver, and follow up on your service effectively. By using our platform, you consent to this sharing of information as part of the service delivery process.

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We may also share your data with:

• Service providers (e.g. payment processors, video call tools)

• Legal or regulatory bodies if required by law
   

We do not sell your personal data to third parties.

 

5. Where Your Data Is Stored

Your data is securely stored on systems managed by:

• Wix.com (website and form infrastructure)

• Amazon Web Services (AWS) (our custom backend, communications, and service management systems)
   

We ensure that both platforms meet high standards of data security and compliance.

 

6. Lawful Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you book a service, you give us permission to share your information with the selected expert for service delivery.

• Contractual necessity: To provide and fulfil the services you request.

• Legitimate interests: To improve our platform, protect users, and grow our business.

• Legal obligation: To comply with laws and regulations.
   

You may withdraw your consent at any time by contacting us, but this may affect our ability to deliver the service.

 

7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion

• Object to certain processing

• Request a copy of your data (data portability)

• File a complaint with the UK Information Commissioner’s Office (ICO)
   

Please email hello@hiiguru.com to make a request.

 

8. Data Retention

We keep your data only for as long as necessary to fulfil the purpose it was collected for, including any legal, accounting, or reporting requirements.

 

9. How We Protect Your Data

We take data security seriously. Your data is stored using secure, encrypted technologies and only accessible by authorised personnel.

 

10. Cookies and Tracking

We use cookies and similar technologies to:

• Understand how users interact with our site

• Improve website performance

• Personalise your experience
   

You can control cookie settings via your browser preferences.

 

11. Changes to This Policy

We may update this policy occasionally to reflect changes in our services or legal obligations. We’ll notify users where required.

 

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: hello@hiiguru.com